Privacy Policy
Effective Date: 16 June, 2024
This Privacy Policy outlines how Laundry24 collects, uses, discloses, and protects your personal information when you use our laundry services, including but not limited to our website, mobile app, and customer service interactions.
1. Information We Collect
We may collect the following types of information:
- Personal Information: Name, address, email address, phone number, and payment information.
- Service Information: Details about the services you request, such as laundry preferences and special instructions.
- Usage Data: Information about how you use our services, website, and mobile app.
- Device Information: Information about the device you use to access our services, including IP address, browser type, and operating system.
2. How We Use Your Information
We use your information to:
- Provide and manage our laundry services.
- Process payments and deliver orders.
- Communicate with you regarding your orders and our services.
- Improve our services and customer experience.
- Comply with legal obligations and resolve disputes.
- Conduct marketing and promotional activities (with your consent).
3. How We Share Your Information
We do not sell your personal information to third parties. We may share your information with:
- Service Providers: Third-party vendors who assist us in providing our services, such as payment processors and delivery services.
- Legal Compliance: Authorities or other entities if required by law or in response to legal processes.
- Business Transfers: In the event of a merger, acquisition, or sale of our business assets, your information may be transferred to the new owner.
4. Data Security
We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure.
5. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal information:
- Access: Request access to your personal information.
- Correction: Request correction of inaccurate or incomplete information.
- Deletion: Request deletion of your personal information.
- Objection: Object to the processing of your personal information.
- Portability: Request a copy of your personal information in a structured, commonly used, and machine-readable format.
To exercise these rights, please contact us at [Contact Information].
6. Cookies and Tracking Technologies
Our website and app may use cookies and similar tracking technologies to enhance your experience. You can manage your cookie preferences through your browser settings.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on our website and updating the effective date. Your continued use of our services after any changes constitutes your acceptance of the updated Privacy Policy.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Laundry24
Address: 296 Rameshwar Nagar, Basani First Phase, Jodhpur, Rajasthan 342005
Email: care@laundry24.in
Phone: +91 8003 720 420
By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to our collection, use, and sharing of your personal information as described.
Schedule a Pickup