Laundry Service Terms and Conditions
Welcome to Laundry24. By using our services, you agree to the following terms and conditions. Please read them carefully.
Services
Our services include washing, drying, folding, ironing, and dry cleaning of garments. We reserve the right to refuse service for any item that we deem unsuitable for laundering.
Orders and Payment
Placing Orders: Orders can be placed online, via our mobile app, or by phone.
Payment: Payment is due upon service completion. We accept cash, credit/debit cards, and electronic payments.
Pricing: Prices are subject to change. Please refer to our website or App or contact us for the most current pricing.
Pick-Up and Delivery
Scheduling: Pick-up and delivery times are scheduled based on customer preferences and our availability.
Delivery Address: Customers must provide accurate delivery information. We are not responsible for delays or losses due to incorrect addresses.
Garment Care and Liability
Label Instructions: We follow the care instructions on garment labels. If no label is present, we will clean the item at our discretion.
Special Care: We accepts no liability for "special care" and delicate items that require special attention to be cleaned.
Loose Colour Garmets: We accepts no liability for items whose loose color, specially when color of one part of the garment gets on the other part.
Damaged Items: We are not responsible for damage caused by normal laundering procedures, pre-existing conditions, or items left in pockets. Liability for any damage or loss is limited to ten times the charge for cleaning the item.
Missing Items: Claims for missing items must be made within 24 hours of delivery. We are not responsible for items not collected within 30 days.
Stain Removal: Removal of stain is a part of the process but, complete removal of stains can not be guaranteed and will be processed at customer's risk.
Loss or Damage: In case of any loss or damage we can reimburse up to a maximum of three (3) times of its processing (laundry / dryclean) cost (decision remains with us if any reimbursement has to be done) only if Customer is able to produce the bills. Compensation shall be provided in form of services and no cash will be given to customer.
Item Count on Delivery: Customers are requested to count the articles at the time of delivery and inform the delivery man in case of missing articles. We will not be responsible for any such claims after the articles delivery has been accepted and signed by the customer.
Ornaments & Fittings: Laundry24 shall not be held responsible for any ornaments/ jewellery fittings on the garment.
Customer Responsibilities
Preparation: Customers must check all pockets and ensure no hazardous items are left in garments.
Special Instructions: Any special instructions must be communicated clearly when placing an order.
Timely Collection: Customers must collect their orders promptly. Uncollected items may be donated after 30 days.
Cancellation and Rescheduling
Cancellation: Orders can be cancelled or rescheduled up to 24 hours before the scheduled pick-up time without penalty.
Late Cancellation: Cancellations within 24 hours of the pick-up time may incur a fee.
Privacy and Data Protection
We respect your privacy and handle your personal information in accordance with our Privacy Policy. We do not share your information with third parties without your consent.
Changes to Terms and Conditions
We reserve the right to update these terms and conditions at any time. Changes will be posted on our website, and it is the customer’s responsibility to review them periodically.
Governing Law
These terms and conditions are governed by the laws of India, Jurisdiction Jodhpur. Any disputes will be resolved in accordance with the Jodhpur jurisdiction.
Contact Information
For any questions or concerns regarding our services or these terms and conditions, please contact us at:
Phone: +91-8003-720-420
Email: care.laundry24@gmail.com, care@laundry24.in
Address: 296, Rameshwar Nagar, Basani First Phase, Jodhpur, Rajasthan 342005
By using our services, you acknowledge that you have read, understood, and agreed to these terms and conditions. Thank you for choosing Laundry24.
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