Laundry Service Terms and Conditions

Welcome to Laundry24. By using our services, you agree to the following terms and conditions. Please read them carefully.

Services


Our services include washing, drying, folding, ironing, and dry cleaning of garments. We reserve the right to refuse service for any item that we deem unsuitable for laundering.

Orders and Payment


Placing Orders: Orders can be placed online, via our mobile app, or by phone. Payment: Payment is due upon service completion. We accept cash, credit/debit cards, and electronic payments. Pricing: Prices are subject to change. Please refer to our website or App or contact us for the most current pricing.

Pick-Up and Delivery


Scheduling: Pick-up and delivery times are scheduled based on customer preferences and our availability. Delivery Address: Customers must provide accurate delivery information. We are not responsible for delays or losses due to incorrect addresses.

Garment Care and Liability


Label Instructions: We follow the care instructions on garment labels. If no label is present, we will clean the item at our discretion.
Special Care: We accepts no liability for "special care" and delicate items that require special attention to be cleaned.
Loose Colour Garmets: We accepts no liability for items whose loose color, specially when color of one part of the garment gets on the other part.
Damaged Items: We are not responsible for damage caused by normal laundering procedures, pre-existing conditions, or items left in pockets. Liability for any damage or loss is limited to ten times the charge for cleaning the item.
Missing Items: Claims for missing items must be made within 24 hours of delivery. We are not responsible for items not collected within 30 days.
Stain Removal: Removal of stain is a part of the process but, complete removal of stains can not be guaranteed and will be processed at customer's risk.
Loss or Damage: In case of any loss or damage we can reimburse up to a maximum of three (3) times of its processing (laundry / dryclean) cost (decision remains with us if any reimbursement has to be done) only if Customer is able to produce the bills. Compensation shall be provided in form of services and no cash will be given to customer.
Item Count on Delivery: Customers are requested to count the articles at the time of delivery and inform the delivery man in case of missing articles. We will not be responsible for any such claims after the articles delivery has been accepted and signed by the customer.
Ornaments & Fittings: Laundry24 shall not be held responsible for any ornaments/ jewellery fittings on the garment.


Customer Responsibilities


Preparation: Customers must check all pockets and ensure no hazardous items are left in garments.
Special Instructions: Any special instructions must be communicated clearly when placing an order.
Timely Collection: Customers must collect their orders promptly. Uncollected items may be donated after 30 days.

Cancellation and Rescheduling


Cancellation: Orders can be cancelled or rescheduled up to 24 hours before the scheduled pick-up time without penalty.
Late Cancellation: Cancellations within 24 hours of the pick-up time may incur a fee.

Privacy and Data Protection


We respect your privacy and handle your personal information in accordance with our Privacy Policy. We do not share your information with third parties without your consent.

Changes to Terms and Conditions


We reserve the right to update these terms and conditions at any time. Changes will be posted on our website, and it is the customer’s responsibility to review them periodically.

Governing Law


These terms and conditions are governed by the laws of India, Jurisdiction Jodhpur. Any disputes will be resolved in accordance with the Jodhpur jurisdiction.

Contact Information


For any questions or concerns regarding our services or these terms and conditions, please contact us at:

Phone: +91-8003-720-420
Email: care.laundry24@gmail.com, care@laundry24.in
Address: 296, Rameshwar Nagar, Basani First Phase, Jodhpur, Rajasthan 342005
By using our services, you acknowledge that you have read, understood, and agreed to these terms and conditions. Thank you for choosing Laundry24.

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laundry24 faq's

How Laundry Works

Dry cleaning worth the cost?

Dry cleaning can be worth the cost for certain types of clothing and situations. If you have high-value, delicate, or heavily stained garments, professional dry cleaning is the best solution for such clothes. However, for everyday wear and simpler items, regular laundering is usually more economical and convenient. Ultimately, the decision should be based on the specific needs of your wardrobe and your personal preferences.

How long does dry clean take ?

Dry cleaning is always gently takes about 3-4 hours on average. The cleaning time depends on the material type, garment dirtiness, and other things.er, but for your more durable.

Best Dry Cleaners near me?

Laundry24 offers the best Dry Cleaning service. Perfectly designed dry cleaning system of Laundry24 includes, Inspection and tagging, Pre Treatment, Cleaning, Post Cleaning inspection, Pressing and Finishing and lastly our Quality control system to ensure perfectly clean clothes in your wardrobe.

Does dry cleaning get rid of smell?

Dry cleaning is generally effective at removing a wide range of odors from garments due to its use of powerful solvents and specialized cleaning techniques. For the best results, it's important to address odorous garments promptly and provide your dry cleaner with any relevant information about the nature of the odor.

How does Laundry24 dry cleaners work?

Laundry24 Dry Cleaning service starts with Inspection and Tagging. Each item is carefully inspected for stains, damages, and any special instructions. Garments are then tagged to ensure they are tracked throughout the cleaning process.
A Pre-Treatment System is followed to ensure effective removal without damaging the fabric.
Cleaning Process is done Using advanced dry cleaning machines, garments are cleaned with eco-friendly solvents that are gentle on fabrics while effectively removing dirt and stains.
Post-Cleaning Inspection is done to ensure stains have been removed and the garment is clean.
Pressing and Finishing is done to remove wrinkles and achieve a crisp, polished look. This step includes steaming and hand-finishing as necessary.
Quality Control system ensures that each item meets our high standards before it is packaged for delivery or pick-up.

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Most Frequently Asked Questions

Why to get laundry done from outside ? Why not at home ?

Using a professional laundry service offers numerous advantages, from saving time and ensuring high-quality cleaning to preserving your garments and providing specialized care. Whether for regular laundry needs or occasional deep cleaning, professional services can greatly enhance your laundry experience and provide peace of mind knowing your clothes are in expert hands.

Is Laundry24 available at other locations ?

Enormous customer satisfaction and support from our clients we are expanding in pace. Currently Laundry24 is operating in Jodhpur and Barmer with 10 outlets, with our extensive expansion plan we are adding new locations on montly basis. Soon you will find Laundry24 in entire India serving customers with passion.

What kind of cleaning services does Laundry24 offers ?

Laundry24 offers a vast range of cleaning services such as laundry wash, dry cleaning, steam press, organic cleaning, commercial laundry services. Our goal is to add almost all cleaning services in our domain, and we are working on it.

Do your offer discounts and monthly service deals ?

Laundry24 offers many discounts and deals. Every customer is important to us, we value our customers and strive to provide the best possible experience, and our first-time customer discount is just one of the many ways we show our appreciation.

How to schedule pickup and delivery from Laundry24 ?

To schedule a pickup and delivery of your laundry or dry cleaning items, you can use Laundry24 App, WhatsApp and you can book here too. Select your preferred date and time for pickup and delivery, track the status of their order and receive real-time updates on their mobile devices. Laundry24 system ensures pickup and delivery timings are convenient for our customers.

Schedule a Pickup

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